Terms and Conditions

Booking Conditions

By booking with us you agree to accept our terms and conditions outlined below.


The following Booking Conditions together with the general information contained on this website form the basis of your contract with My-House 19a Little Preston Street. Please read carefully as they set out our respective rights and obligations.

In these Booking Conditions, “you” and “your” means the person named on the booking confirmation and all other persons staying at the property during the rental period. “We” and “us” means My-House. All reservations are made subject to these Booking Conditions.

Once a booking has been confirmed in accordance with clause 3, the contract is between you, the holidaymaker and the owner of the property you have booked.

You agree that you will occupy any of the properties advertised on this website for a holiday. You acknowledge that the tenancy granted in accordance with these Booking Conditions is not an assured tenancy and that no statutory periodic tenancy will arise under any circumstances.

1. Making a booking

If you are interested in My-House, please send us a booking request.

Once we have received your booking request you will receive a provisional booking notification by e-mail. We will, subject to availability, confirm your stay by issuing a booking confirmation by email. Please check the details & contact us immediately if there are any errors or omissions on the confirmation or any other document as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of its transmission.

2. Payment

2.1 If you are booking more than 30 days in advance of your stay, a non-refundable deposit payment of £200  your total booking cost will be payable 30 days before arrival. The balance will be payable not less than 30 days before your stay. If we are unable to collect the full balance more than 30 days before your stay your booking will, unless otherwise expressly agreed in writing, be cancelled by you and the cancellation charges set out in clause 7 will be payable by you.

2.2 If your booking request is made within 30 days of your stay the full amount confirmed at the time of making your Booking Request will be payable.

2.3 We reserve the right to alter prices shown on any website and we will inform you of any price changes prior to the issue of the Booking Confirmation.

2.4 The total price of your stay will be displayed at the time of booking, however, this is subject to correction and we reserve the right to correct any errors as soon as we become aware of such an error.

2.5 Payments are made bt bank transfer only

2.6 All prices are inclusive of value added tax or similar sales tax.

2.7The total amount of the Security Deposit and the date by which payment of the Security Deposit is required will be set out in the Booking Confirmation.

2.8 If no deductions are to be made for damages or excess cleaning we aim to return the Security Deposit to you within 1 working days after departure from the Accommodation.

3. Changes by you

3.1 Should you wish to make any changes to your confirmed booking you must contact us by email as soon as possible. No change will be made unless confirmed in writing by us and payment of all additional costs notified to you for the change are paid by you.

3.2 While we will endeavour to assist, we can not guarantee that we will be able to meet such request and an amendment fee may be payable together with any other costs incurred by us.

4. Cancellation by you

4.1 Once the booking has been confirmed you will lose your deposit on cancellation

4.2 Monies paid will incur the following cancellation charges:

If you cancel with more than 30 days notification you will lose your deposit, however no further payment will be due.

If you cancel 30 days or less prior to commencement you will lose all monies paid.

4.3 It is strongly recommended that you take out adequate cancellation/travel insurance. Please read your details carefully. It is your responsibility to ensure that any insurance cover is adequate for your particular needs.

5. Changes and cancellation by us

5.1 Occasionally we have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

5.2 If we have to make a significant change to or cancel your booking, we will tell you as soon as possible.

5.3 We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. Very rarely, we may be forced by “force majeure” to change or terminate your stay after arrival but before the scheduled departure. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result. In these Booking Conditions, “force majeure” means any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

5.4 If there is a problem with the property you have booked that cannot be fixed in time for your stay we will offer a) a part refund or b) full refund (depending on problem)

5.5 All guests are encouraged to take out adequate insurance for their holiday and for expensive personal items. Holiday and travel insurance, including cancellation cover, and insurance for personal items such as jewellery and expensive electronic devices, is essential for your own protection and we strongly recommend that you and all members of your group be suitably insured. If you choose to travel without adequate holiday insurance cover, we will not be liable for any losses, however, arising in respect of which insurance cover would otherwise have been available.

6. Behaviour / Breakages/ Damage Deposit Deductions

My-House reserves the right to make deductions from your security deposit for any damage/ breakage to the property or for breaking any deposit related clauses outlined in this contract. The majority of guests are very respectful and it is rare that we are ever required to make any deductions. Please read the following terms to ensure you avoid unnecessary deductions.

We expect all tenants to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage to the reputation and /or goodwill of the owner of the property we are entitled, without prior notice, to terminate your contract. In this situation, you and your party will be required to leave the accommodation and we will have no further responsibility towards you or any of your party. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Serious complaints about your behaviour and specifically failure to agree to our noise policy may result in part or full retention of your security deposit.

If there is excessive noise and our noise patrol officer or an Environmental Health Officer is called, this will result in full retention of your security deposit. By booking with us, you and your party agree to be respectful of neighbours and agree to keep noise to a reasonable level both inside and outside the property at all times and especially after 10 pm. This applies to loud music and noise from people in your group. Please be especially watchful of noise when returning home late at night in taxis. We wish to keep noise disturbance to neighbours to a minimum. Inconsiderate behaviour by guests to neighbours and our security team will not be tolerated. Parties are not permitted in the properties except for quiet dinner parties. Balloons and banners should NOT be displayed outside the property and care should be taken inside the property not to damage walls if such items are displayed inside the property. Sellotape should not be used to fix items onto walls and care should be taken not to cause damage to wallpaper and paint.

Neighbours are encouraged to telephone our out of hours emergency noise patrol number if they encounter a problem with noise from guests. In this situation, you and your party will be required to leave the accommodation and we will have no further responsibility towards you or any of your party. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

You are expected to leave the property in a tidy condition; rubbish and unwanted food/ personal items should be removed from the property, washing up should be done and put away and furniture should be in its correct place. Any excessive time needed over and above a standard turn around clean will be deducted from your deposit.

NO GLITTER TO BE USED IN THE PROPERTY a £100 fine will be deducted from your deposit for cleaning.

Where guests call an emergency contractor guests will be liable for any associated costs. Guests should always call Tori on the of hours emergency number.

Lost keys: Guests will be charged a minimum of £25 per set of lost keys. If we have to replace the lock as a result of lost keys, guests will be liable for any associated costs. If an emergency locksmith is called where guests lose keys, guests will be liable for associated costs.

You must not cause any damage to the property, or make alterations to the property or its contents whatsoever.

The number of persons (adults and children) must not exceed the maximum number of sleeping places indicated on the website. If you require sofa beds/chair bed/z-beds we need to be informed beforehand. We accept no responsibility for sofa bed linen not being available unless you have informed us you require it.

All our properties are non-smoking and carry a minimum £100 fine if you have been smoking inside the property.

For health and safety reasons you are not permitted to use deep fat fryers and candles are not used in the property or left unattended at any time.

Check out is 12 pm. The property must be vacated by 12 pm unless by prior arrangement to allow access to our cleaning team. Deductions may be made if the property is not vacated on time.

7. Rights of Entry

We reserve the right to enter the property at all reasonable times upon 24 hours notice, or in the event of an emergency at any time without notice, and causing as little inconvenience to you as possible, in order to:

a) view the condition and or state of the property, or

b) carry out any necessary repairs

8. Arrivals and giving back possession at the end of the term

You must call Tori who will meet you at the agreed time at the property with keys and show you around your holiday home. Please show your booking confirmation for identity purposes.

NB: Please call Tori 30 minutes prior to your anticipated arrival. Please have your maps and booking confirmation with you, as we accept no responsibility for failure to bring directions with you.

For arrivals between 9 pm and midnight, an extra charge of £20 will be made. For after midnight this charge will rise to £40. This will be deducted from your deposit after your departure.

You must vacate the property by 12 pm on the last day of your stay. You must leave the property in a neat and tidy condition, with all the contents arranged as they were at the commencement of your stay.

If you leave any items behind, you agree to be liable for all costs incurred by us in removing or storing those items.

9. Our Liability

Nothing in these Booking Conditions limits or excludes our liability:

a) for death or personal injury resulting from our negligence or

b) for any damage or liability incurred by you as a result of our fraud or fraudulent misrepresentation.

Subject to the above paragraph, we shall not be liable for your:

i) loss of enjoyment

ii) loss of use

iii) loss of property; or

iv) any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

We promise to provide your accommodation with reasonable care and skill. We do not accept responsibility if any death, personal injury, failure or deficiency of accommodation is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable care and skill in providing the service in question. Please note it is your responsibility to show that reasonable care and skill has not been used should you wish to make a claim.

We will not be responsible for any injury, death, illness, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:-

i) the fault of the person(s) affected or any members of their party or

ii) the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or

iii) an event or circumstance which could not have been predicted or avoided even after taking all reasonable care

In addition, we will not be responsible where you do not enjoy your stay or suffer problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other faults of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.

If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to that accommodation at the time, the accommodation will be treated as having been properly provided.

In any event, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance, or contemplated performance, of our obligations under these Booking Conditions, shall be limited to the price you paid for the property.

We cannot be held responsible for personal property you have lost or left behind at a property. Housekeeping will endeavour to find anything you have left behind when you have vacated and return it to you but we are not responsible for your loss should it remain lost. We strongly urge you to ensure you have all your belongings with you when you vacate the property at the end of your stay.

10. Complaints and problems

In the unlikely event that you have any reason to complain or experience any problems with your stay, you must immediately inform us by telephone on the day of your arrival or as soon as you discover an issue with the property. Any verbal notification must be put in writing within 24 hours. We will endeavour to manage all problems as soon as possible. Until we know about a problem or complaint we cannot begin to rectify it. Most problems can be dealt with very quickly. You are obliged to give us the necessary time to resolve the problem.

If you arrive and find a problem with housekeeping, something being broken or missing you must telephone Tori immediately. Do not rectify a housekeeping issue yourself as we cannot deal with problems retrospectively. If something is amiss we will endeavour to send someone to you as soon as is reasonably possible and where we can we will rectify the problem. When we send a member of the housekeeping or maintenance team to the property to rectify a situation you must allow them access. Unfortunately, complaints received at the end or part way into the stay will not be taken into consideration.

If the complaint is serious enough that you want to leave the premises prematurely you must call the office and/ or the emergency numbers in order to speak to someone and then you must notify us in writing of the complaint. Should there be no written complaint supplied as specified and you leave the accommodation prematurely and without explicit authorisation by us, you forfeit your rights for a refund of the rental price. Complaints received at the end of your stay will not be taken into consideration and no refunds will be given. Complaints received part way through a stay based on an issue experienced throughout the stay will be judged from the period a written complaint was received.

Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you.

We are unfortunately unable to guarantee that any entertainment systems advertised will not experience technical difficulties during your stay. We will do our best to rectify situations that do occur.

Please note that the property is not an official tourist structure, such as a hotel, residences, etc. but a private dwelling. As such, there is no standard or categories that are internationally recognised; indeed it reflects the architecture and furnishings, the local traditions and the personal taste of the owner. This is precisely the kind of holiday that we offer: the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings as an inhabitant would. We cannot, however, exclude the possibility that these differences can sometimes result in minor inconveniences – due to the special nature of its architecture and of traditions in the area – but which cannot be accepted as complaints.

We cannot be held responsible if you receive a parking fine or wheel clamp due to parking in a restricted zone, not heeding to parking meters or parking in the wrong allocated space for a property. We are not responsible if you receive parking advice at the time of booking and then parking charges subsequently have changed upon your arrival. We cannot be held responsible for any additional parking costs you incur if someone else illegally parks in your allocated space.

In the unlikely event that there is a problem with the central heating system that cannot be rectified immediately, we will supply sufficient alternative heating. Compensation would not be in given in this situation if alternative adequate heating had been provided.

If appliances fail and cannot be fixed immediately due to waiting for parts to arrive we will endeavour to supply an alternative appliance as soon as possible. Where an alternative appliance, such as a table top oven or fridge, is supplied within reasonable time refunds/compensation would not be given. If an alternative is not able to be given, compensation would be limited to an amount agreed by the landlord and would not necessarily be able to cover all food costs for the period of time without such an appliance. Compensation for dishwasher failure that cannot be rectified within a reasonable time, would be at the discretion of the landlord, dependent on the level of inconvenience it is considered to have caused and the number in the group.

11. Special requests and medical problems

If you have any special request, you must advise us at the time of booking. *Although we will endeavour to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

12. Passports, visas and health requirements

It is your responsibility to ensure that you are in possession of all necessary travel and health documents including passports and visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation.

13. Jurisdiction

This contract and all matters arising out of it are governed by United Kingdom law. We both agree that any dispute arising out of or connected with your holiday will be dealt with by the courts of the United Kingdom.